Refund Policy

You may request a full refund within 72 hours of purchase if your QR pass has not been redeemed. Redeemed passes cannot be refunded.

The purchase and pass must be valid and identifiable.

• Request within 72 hours of purchase.
• Pass has not been redeemed.
• Pass has not already been refunded.
• Request is not a duplicate.

Use the form shown with your digital pass or email support@zonepassrd.com. Include the purchase email and pass ID when available.

The pass cannot be redeemed while the request is reviewed. If approved, Zone Pass instructs Stripe to return the payment to the original method and permanently marks the pass as refunded.

Your bank or card issuer controls when the credit appears and may require several business days. Contact support if a venue cannot provide the purchased experience.

The 72-hour cancellation period is a refund rule, not the QR pass validity period. An unused pass purchased in advance may remain redeemable until the offer's stated redemption deadline, unless it is refunded or blocked during refund review.

• Refund requests must still be submitted within 72 hours of purchase.
• After the offer redemption window ends, the QR pass expires even if it was never used.
• Redeemed passes cannot be refunded.