Contact Zone Pass
We can help with purchases, QR passes, venue information, and refund requests.
Last updated: June 20, 2026Customer support
Email support@zonepassrd.com. Include the purchase email, experience name, and pass ID. Never send complete card details or passwords.
Pass recovery
Use Recover My Pass on the homepage with the same email used during checkout.
Refund requests
Use the refund form shown on your pass whenever possible. Eligible unused passes may receive a full refund within 72 hours.
Business inquiries
Venues and experience providers may email support@zonepassrd.com with the subject “Business inquiry.”